Shipping & Returns

Shipping Information

To see shipping charges for an order, just view each item page. Shipping cost is mostly displayed at the foot of each description.

Orders are usually shipped on the same day of payment, or at the earliest possible date thereafter. While we do our best to ship orders as soon as absolutely possible, once we hand a package off to Australia Post we have NO control over how fast it gets to you or in what shape it will arrive. Please keep in mind that the Post Office does not guarantee they will deliver packages in any specified time frame, unless Express Post is requested.

We strongly recommend that Australians have their parcels Registered and Internationals take out Insurance. Both incur only a small extra charge, which is well worth the peace of mind that it brings. In so doing, you receive a great deal more protection for the safe delivery of your goods, as we are personally unable to take responsibility for the items once we hand them over to Australia Post for delivery.

Shipping Cost:
Cost for shipping is calculated using a formula based on weight, size, and amount of packaging materials needed per order. Costs are set as low as possible. We do not make any money on shipping; in fact in many cases shipping charges are below what we pay after calculating all above noted expenses. Occasionally, we may need to adjust shipping costs on your order, but you will be informed if this is necessary - it is rare.

Packaging:
We do our best to package every order in a manner that will protect the objects inside; however we can not guarantee delicate handling from the shipping services available to us. For this reason we advise that you have the parcel either registered or insured, as we claim no responsibility for lost or damaged articles.

International:
We are very happy to ship to International destinations, although we cannot be responsible for any problems with customs, or with lost, damaged or stolen packages. Insurance is highly recommended.

Shipping / Timeframe:
We strive to process orders as quickly as possible. In rare cases, an item may not be in stock at the time of purchase and may take a few additional days to obtain. If an item is needed for a special event, ordering ahead will give you the best chance of receiving your parcel on time.

Exchange Information

Sorry, we do not accept returns - and exchanges are only accepted in isolated cases. Some items cannot be exchanged at all. We are a very small business and the excessive costs involved in returned merchandise are not sustainable. If returned items come back to us damaged, we are not able to re-sell them. We will offer a site credit occasionally, but only in those cases that fit our policy. All shipping costs incurred during the exchange will be paid by the customer. If you feel you need to exchange an item, PLEASE EMAIL SALES FIRST. Items will only be accepted for exchange if postmarked within 7 days of purchase. Items sent back to us beyond 7 days, or exchanges in damaged, unsaleable condition, will not be accepted. Items returned to us without following all exchange guidelines may be refused. Please send exchanges well packaged and if necessary, by insured mail. Please include any Exchange Information you receive from us with the exchange. If you email us to make a change or cancellation to your order and it has already shipped, we cannot accept an exchange.

If you receive the wrong item in your order, please EMAIL SALES immediately. We will review your order and take steps quickly to correct the mistake.

If you have a question about an order you have placed, please EMAIL SALES. Include your name, email address, the date you placed your order and the items ordered. For the fastest response from us, respond directly from the order confirmation email you were sent after you placed your order. Please do not email us with incomplete information as we may not be able to find your order.

Due to the limited quantities available for many items on this site, orders placed for out-of-stock and/or sold out items will receive site credit.

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For complete details on all our Trading Terms, please visit the following pages:

» TRADING TERMS

» INFORMATION